| 1 |
Job Knowledge & Continuous Learning
- Has achieved required level of knowledge and skills in position-related areas
- Applies knowledge and skills to meet job requirements
- Keeps up to date in all relevant knowledge and skills areas to meet job requirements
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| 2 |
Accountability & Availability
- Accepts responsibility for own actions and decisions.
- Adheres to the policy regarding attendance, leave, other organization policies.
- Completes assignments in a thorough, accurate, and timely manner that achieves expected outcomes.
- Exhibits concern for the goals and needs of the department and others
- Uses work time productively
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| 3 |
Customer Focus
- Is dedicated to meeting the expectations and requirements of internal and external customers
- Acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
- Anticipates, monitors and meets the needs of customers
- Responds to them in an appropriate manner
- Demonstrates a personal commitment to identify customers’ apparent and underlying needs
- Continually seeks to provide the highest quality service and product to all customers
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| 4 |
Teamwork
- Works cooperatively and effectively with others to achieve common goals
- Participates in building a group identity characterized by pride, trust and commitment
- Shares information and resources with others to promote positive and collaborative work relationships
- Accepts responsibility for implementation of team goals.
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| 5 |
Communication
- Effectively conveys information and expresses thoughts and facts
- Demonstrates effective use of listening skills and displays openness to other people’s ideas and thoughts.
- Communicates effectively adjusting communication styles to different situations, audiences and people
- Creates an environment that ensures open communications
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